Provider FAQs



  • How are you spporting charities during Coronavirus? 

Although we recognise that many of your face to face opportunities have been suspended, we are still encouraging our students to volunteer if they can. We have added new information to our site to signpost students to virtual or remote volunteering which can be done from home. We also want to let them know how they can support the local community if it is safe for them to do so.

We have added a ‘Covid-19/Social Distancing Filter’ to the area where you add new activities and would encourage you to utilise this if you have any remote opportunities to upload that our students can support you with. We would also suggest that you update the ‘acknowledgement email’ on the activities you already had active on our website to explain what your situation is at the moment.

Please do not hesitate to contact us if you have any ideas for opportunities you would like to share. We are working remotely and will continue to support you as much as possible during this difficult time.

  • I wish to recruit University of Chester students as volunteers, what do I do next?

Please register on our website as a Provider here where you will also be able to view our Terms and Conditions.

Once you have registered a member of the team will review your registration, and if all the details are in place your registration will be made active, following which you can then start adding volunteer roles and recruit volunteers.

Please see our How to guide for adding activities for more information on adding volunteer roles to the website.


  • We are a profit making organisation, can we still recruit volunteers?

We can only advertise volunteer opportunities for community, charitable and not-for profit organisations, Charitable Incorporated Organisations (CIOs) and community interest companies (CICs). 


  • Can we advertise an internship?

We are only able to advertise internships with charitable organisations, however we ask that you consider the availability of our students and the time available to them (we encourage our students to undertake no more than 6-10 hours of volunteering per week). For this reason, internships during the academic year will not be advertised.


  • Our organisation has more than one volunteering opportunity, how do we advertise this?

If you wish to advertise more than one role you can add these as multiple activities on your provider profile.


  • We sometimes have ‘one off’ opportunities, can you advertise these?

Yes! Please put these as an activity on the website as this will then make it visible to volunteers. If you also email us details of the date, time, location and roles of your event then we can advertise them on our Facebook page. We also compile specific emails at Christmas and Summer to advertise one off opportunities, if you are a registered provider on our website you should receive our emails regarding this.


  • I have forgotten my password/ my password isn't working, what should I do?

Please email us on and we will reset your password for you.


  • How will our volunteering opportunities be promoted?

By registering as a provider and then uploading your specific activities to this website student volunteers will be able to search and apply to volunteer with you. Additionally, we also offer both a weekly drop in service and appointments where members of the team will speak directly with students as far as possible to pass on enthusiasm and extra details about the opportunities available on the website. We also advertise events and one off opportunities on our social media pages.


  • We have promotional materials and further information about our opportunities, can we send you copies?

Unfortunately we don’t have a specific space for leaflets and posters. 


  • We need particular skills from our volunteers, how can we make sure we recruit students who have those particular skills?

When you add an activity to the website there is the option to tick areas in which your volunteering falls or the specific skills you require. On the University of Chester website you will find a course list which may also give you an idea of the skills students have.

However, the final decision regarding the suitability of volunteers rests with you, as the organisation.


  • What should we do if there is a problem with a volunteer, or we find that they are not suitable at application stage?

As we are unable to manage who applies for your opportunities via the website, we would recommend having a recruitment process in place (even if this is very informal) so that you are able to check their suitability for a role. If following your usual procedure for dealing with issues with volunteers you are still experiencing problems or you have concerns about one of your student volunteers, please contact us.


  • We have received an email that a student is interested in an activity we have advertised, what should I do next?

The procedure is highlighted in our How to Guide for contacting volunteers  but if you have any questions please contact us.

We would reccommend contacting the student within 10 working days to ensure they feel engaged in the process. Regular communication is key in this.

If you have contacted them and then not heard from them again please let us know and we will contact them to check their interest in the role.


  • What do we do if we have had very little uptake in our activities?

Unfortunately we are unable to guarantee that student volunteers wll apply to the roles you advertise on the website. 

If you are struggling to recruit student volunteers please let us know and we will look at ways to promote your volunteer opportunies further.

Please also see our Tips for getting the most from your activity listing for more information on engaging students with your volunteer roles.


  • How will you use our data?

Please see our Privacy notice here for information on how we store and process your organisation's data


Still got a question which wasn’t answered? Please email us on and we will be happy to help.