Frequently asked questions from students.

If you want to find out more about the services we offer please visit our Volunteers Handbook.


· Why should I volunteer?

Volunteering can have many benefits: It can help you meet new people, get involved in your community, develop your skills and help you stand out from the crowd. All of which will help improve your employability.

If you achieve our Silver, Gold, Platinum or Platinum + awards you will receive recognition of these. If you are undergraduate these awards will also appear on your HEAR. 

· How do I record my volunteer hours?

Via this website! Register as a volunteer and then log hours as you go. For more information on how to do this please see our How To guide

· I want to volunteer and need guidance, how do I go about this?

If you don’t currently volunteer and cannot see anything on here which you’d like to volunteer for or you just want some guidance on how to get involved why not request an appointment or attend one of our drop-in sessions. These are term-time only and will resume again in October.

If you would like advice in the meantime please email volunteering@chester.ac.uk

·  I’m not sure if I have time to volunteer?

Volunteer roles vary in the amount of time you need to give. The opportunities we work with know we are primarily working with students who have exam periods, essay deadlines and may not be available during holiday periods. If you are still unsure, liaise with your interested opportunity. We would also recommend trying out a one off volunteering opportunity, as this is a great way to try out volunteering without the commitment. Have a look through this website and also browse our Facebook pages for more.

·  I’ve already done some volunteering, can I record this?

Yes! As long as you have volunteered whilst you were a student (or staff) at the University of Chester. You can record your hours on here as you would normally, you can currently log back till August 2014.

·  What recognition do I receive for volunteering?

We have our UCV Awards which by applying for these is how you would get recognition. By doing these these will also appear on Undergraduates HEAR. 

· Can staff volunteer?

Yes! Many staff are already volunteering without recording it. To record volunteering please email us volunteering@chester.ac.uk with your full name and date of birth and we will register you to this website. The University of Chester does not currently have a policy allowing staff to volunteer during work time.

· I have a disability, can I still volunteer?

Yes! If the information is not on here, we can contact opportunities on your behalf to help find an opportunity to suit specific needs.

· Do I need specific skills or experience to volunteer?

Not always. If an opportunity has requested a specific skill or experience this should be listed on here.

· Will I have to undergo a formal interview process?

Not always. Opportunities with formal interview processes are normally opportunities which require a certain level of commitment from their volunteers. When you search for opportunities on here opportunities should state their recruitment process.

· Will training be provided?

If the role requires a skill, training is usually offered. Again this will be on the Opportunity.

· Can I volunteer with more than one opportunity?

Yes! However, if you’re new to volunteering it may be best to start off by volunteering in one place to assess how much commitment it will take. If you volunteer for more than one opportunity you can log volunteering hours for both.

· Will I need to travel?

Some of the opportunities aren’t within walking distance of the University, but don’t worry because most partner organisations will pay your travel expenses.

· I’ve been told I need a DBS – what is this?

DBS stands for Disclosure and Barring service check (Formally CRB Check) and is a Police Check you will require if you are working vulnerable adults or children. Your chosen opportunity should do this for you. To do this will require the address and postcode of every property you have lived in for the past 5 years. You will also need to provide identification. Please email us if you require more information volunteering@chester.ac.uk

· I want to volunteer overseas, how do I go about this?

Unfortunately we do not advertise or endorse any overseas volunteering. If you do choose to volunteer overseas, you may register your hours to this website. When selecting Type choose Other.

· I have an idea for a volunteering project, can I apply for funding for this?

Yes! Visit our Santander Community Fund page.

· I am on the CDA (Chester Difference Awards) Scheme, how does my volunteering or mentoring count towards this?

Both Mentoring and UCV Awards count towards the CDA points.

Please note, you must complete the awards to get CDA points – just volunteering does not count. For more information on the CDA Scheme visit Careers and Employability or visit their pages on Portal.

· I come from another country, am I permitted to volunteer on my visa?

This would depend on your visa. Often there are restrictions on work and this includes volunteering. If you are unsure, contact the University of Chester International Centre. Email international@chester.ac.uk

· I have a complaint about my opportunity, what shall I do?

If you have any issues during your volunteering placement, your first action should be to speak to your supervisor at your volunteering placement. However if the issue continues or you believe that the issue cannot be resolved through communicating to your provider, please get in touch with us.

Still got a question which wasn’t answered? See our handbook or drop us an email volunteering@chester.ac.uk