29th June 2022

Laura's Story: My Experience with Peer Mentoring:


As we countdown to the upcoming 2022/23 academic year, we want to share the story of one of our Peer Mentors, Laura, who explains how her experience as a mentee helped her settle into University, and how having a Mentor has inspired her to become one too:

"I decided to sign up for a Peer Mentor in late August before joining the university after I saw an email advertising the Peer Mentor programme. I thought it would be a good support system for me to have another student I could talk to because I was very nervous and worried about starting university. My mentor and I had many email conversations before I started at the university, and this was really helpful for me as it made me feel more comfortable - especially as I was able to relate to my mentor's experiences of apprehension when starting university. In the first term we met for a hot drink at the café in Binks, and this allowed us to get to know each other. For me, it was especially helpful having a mentor from within my academic department, because she was able to give me advice on the course and, in particular, the work placement in the second year. We then shared contact details so that I could message her if I needed her. Although after the first term we didn't talk as regularly, I still definitely feel that being a mentee was worth it for having the opportunity to talk to someone before coming to the university and meeting a fellow student once you arrive. I would definitely recommend applying for a mentor if you are a fresher, especially if you are nervous about starting university, as another port of call if you have any worries or just want someone to talk to."


Like to have a Peer Mentor? Or interested in becoming one yourself? Please email peermentoring@chester.ac.uk!


1st November 2021

Skill Up your Future Month: Volunteering & Inspiring a Pathway to Employability:

Amy Butt (Mentoring Administrative Assistant)


As we celebrate our ‘Skills for Your Future’ month, we are reflecting on the importance of volunteering for the individuals who give their time for others.

We all know, and admire, that volunteering can make a huge difference for service users and the wider community, but those volunteering can also receive a wealth of benefits from their experiences (without even realising it!).

So, what are the benefits of volunteering?:

  • Meeting new people.
  • Being a part of the community.
  • Taking on new and exciting challenges.
  • Making a difference.
  • Helping your own wellbeing (as well as those around you).
  • Having fun.
  • Reinforcing decisions about your future career.
  • Building your confidence.
  • Gaining new skills and experiences.

All of the above are as valuable as each other, but it’s the association with volunteering, or rather the lack-of, that can be different. It is the last few points we wish to discuss in this post, and hopefully start conversations about how the experiences you are, or have been, involved with, can link to your employability:


Reinforcing Decisions About Your Future Career:

It is natural to not be 100% sure of your career path – there are even some who may have decided to completely change their career after some time in the professional world. Comparatively, some may already be confident in the career they want to pursue; it may be in the medical field, the education sector, the legal world, or pursuing an artistic endeavour. Whatever your passions are, and however set your path may be, volunteering can act as a tool in helping your decision on what you want to do.

With volunteering, you can explore the different options available for you before making a total commitment. This isn’t to say volunteering isn’t a commitment in itself – the time and support a volunteer gives their service users is invaluable – but the opportunities are flexible and free to participate in (with the odd exception of possible travel expenses!). It gives you first-hand experience in the sector you’re interested in, and, even more importantly, it gives you the chance to try out a wealth of roles you could get involved with.


Building your Confidence:

You may have heard it before, that volunteering gives you confidence - and it’s all true! Much like anything you get involved with, the more you try something, the more familiar with it you become. As mentioned in the previous point, volunteering gives you a huge range of opportunities to get involved with; and with this comes versatility – both in experience, and skills.

Confidence gives you the ability communicate more concisely and with clarity. It helps you feel prepared for any challenges that may come your way, as well as the willingness to try new things. It may not seem like it, but confidence is a highly respected skill in the workplace – and one that can be transferred into any professional sector.


Gaining New Skills and Experiences:

You can convert your voluntary experiences into something you can take forward with you – especially when it comes to applying for a new position. Whether they are transferrable skills or directly-related skills, every bit of experience can make a difference to your future applications and interviews.

So what kind of skills can you gain as a volunteer?:

  • Creativity.
  • Persuasion, communication & building rapport.
  • Collaboration.
  • Adaptability.
  • Emotional Intelligence.
  • Safeguarding awareness.
  • Sector knowledge.
  • Team work.
  • Independent work.
  • Ability to break down complex ideas and trusting your judgement.
  • Time management, organisation & reliability.
  • Adaptability.

The above is just a handful of skills you can gain as a volunteer. Organisations who provide voluntary opportunities are also extremely welcoming, and are always keen to see their volunteers develop personally and professionally. With a culture of support, a provider may deliver training for their volunteers and give access to a network they may otherwise not have had. Volunteers are able to get first-hand accounts of a person’s professional journey, and discover the different routes they can take to reach their goals.


With the above in mind, how can you incorporate your employability skills in your future applications and interviews? Well, the University can help you with this through a number of ways:


So, wherever you find yourself in your academic journey, and however confident you may be in what career you want to pursue, there is always volunteering – and the chance to ‘Skill Up your Future’ – for you.




19th July 2021

Summer Special - How Volunteering & Lifetime Passions Can Be the Same Thing:

William Whitfield (UoC Graduate)


In celebration of the Festival of British Archaeology (July 17th – August 1st), we wanted to share the volunteer story of one of our students, Will, who managed to combine their love for archaeology with volunteering by participating in an archaeological excavation at Shrewsbury Castle:


"I am a firm believer in theoretical knowledge needs practical experience to gain complete understanding. With this statement in mind, I applied for voluntary positions to assist with my undergraduate degree. I initially volunteered at a local heritage attraction with a focus on events. I was fortunate to gain experience assisting the public and members of staff, plus also gaining an insight into the requirements of running such an attraction, especially the self-funding nature. However, I felt that the focus on fun events was not the only skillset obtainable or compatible with my degree.


In my final undergraduate year, the possibility of participating in an archaeological excavation at Shrewsbury Castle arose. This was appealing due to the nature of the dig, but also in the possible skills and insight could acquire for my future career. Dr. Morn Capper of University Centre Shrewsbury organised the student volunteers, who was working in association with the Castles Studies Trust and Shropshire Council, who provided funding and the professional expertise required. I am extremely fortunate to have been a part of this project. I obtained an understanding into the professional methods and processes of archaeology. I discovered the correct procedures in siting and recording the trench, the correct manner of handling and storing artefacts, plus was able to understand archaeological reports more clearly than previously. The correct manners when working on an archaeological excavation were taught, along with the Health and Safety requirements to keep members of the digging team and the public safe. Engagement with the spectating public was a part of the role and as such I was required to impart information to interested parties. This gave me confidence in public speaking and verbal communications, as I was asked unscripted questions which required knowledgeable answers. Other presentational skills I acquired included the researching and composition of static displays. The correct information in an attractive format was needed to entice the public. This resulted in images and small amounts of written information being presented, alongside other requirements, such as the organisations involved with the planning and funding being included. Teamwork was an additional skill obtained, as we had to coordinate the information to impart with the professionals to determine what was relevant and discuss amongst the volunteers who would complete which task. Another feature of my volunteering experience was the creation of networks with professionals. I was able to meet some wonderful people, both fellow volunteers and those with established careers in the industry I wish be my future vocation. This paid dividends immediately.


In the first and second years I applied a number of times to my local military museum, where the archaeological excavation was taking place, all unsuccessful as the organisation was undergoing a leadership transformation at the time. After meeting and becoming friendly with some of the members of staff I was finally successful in gaining a voluntary position. This has given me some knowledge of how a large museum collection is organised and the challenges involved, with finance again a major issue. New factors I did not foresee were highlighted, such as the political dimension and the necessity to balance different demands or viewpoints. Plans were afoot to alter the layout and exhibitions of the museum. I was able to witness discussions as to the new proposals and the rationale behind the inclusions and omissions. I was able to gain an understanding into the relationship between the museum and the national curriculum, which can both reinforce the other. I was lucky to be able to go beyond the red velvet rope and to be close to the collections, while also gaining experience in using collections management software. This voluntary role taught me the varied demands that exist in the operation of a museum and that while difficult or challenging, there exists a satisfying possible future career.


I was able to continue to volunteer on the next archaeological dig the following year, 2020. Due to Covid-19 the scope of events was severely curtailed. The practical activities concerning excavation and artefact recording or storage remained similar to the previous year, but the smaller number of visitors and online nature of reporting the discoveries demanded more variety of roles performed by the individual volunteer. Instead of verbally or visually imparting information, Blogging and Video Diaries now became a feature, which took myself out of my usual comfort zone and increased my digital skills, especially important skills to obtain in this computerised age. My work was also published in the Shropshire Star newspaper, and recorded footage for ‘Digging for Britain’, both giving the public a daily account of the progress of the dig. This was my own composition based on a stated requirement which I had to interpret and fulfil. A vital skill I obtained was leadership, due to the experience I gained the previous year I was asked to induct and instruct the new student volunteers into the expectations for a successful and safe experience, plus coordinate some of the activities when presentation to the public such as the reduced public information displays.


My volunteering experience has been nothing but positives. From having fun in beautiful places normally inaccessible, meeting new knowledgeable people, gaining understanding of challenges faced by professionals in my hopefully future career and the skills to propel myself there, volunteering has taught me a large number of things unobtainable in a lecture hall or library."




9th February 2021

Student Volunteering Week Special - What it's Like Being a Project Leader

My name is Georgia and I am a third year Animal Behaviour and Welfare student. Over my time at the University of Chester, I have been a Student Ambassador, Digital Ambassador and have this year become a project leader for Chester Student Dog Walking. I have found the experience of being a project leader really enjoyable and would recommend it to anyone interested in volunteering!

What is Chester Student Dog Walking and why did you want to get involved?

The Chester Student Dog Walking project allows students at the University of Chester to volunteer by walking dogs for members of the local community who can no longer walk their dogs due to health reasons. As soon as I heard about the project, I was keen to get involved as it gave me the opportunity to spend some quality time with dogs while helping members of the community. At home I have a Cocker Spaniel called Milo, being away from him while at university is really difficult (I miss him a lot) so being able to walk other people’s dogs is a great way to take a break from working and enjoy the fresh air. Being an Animal Behaviour and Welfare student, I was excited to find a volunteering opportunity that related to my course. Many of the skills and knowledge I have developed while being on the project will be useful in my future career.

What does a Project Leader do?

As a project leader, myself and the other leaders recruit and train student volunteers, reach out to members of the community who may need help walking their dogs and organise walks and activities. At every stage, we are closely supported by members of the volunteering team which reduces the anxiety that comes with leading a project. I am one of four project leaders on the dog walking project which means we are able to split the workload between us, this allows me to fit volunteering around my degree. Some weeks are busier than others and each of us have different commitments so if one person can’t do much that week then we are able to support each other and work together to get things done. As a team we decided to split the work into two groups. Myself and one of the other leaders are in charge of keeping in touch with owners and recruiting new ones. The other two leaders manage the volunteers.  

What was the process of becoming a project leader like?

I first saw the opportunity to become a project leader on the volunteering website, I was looking for something to get involved in that would help me meet new people and develop employability skills. There was a short application form that I had to fill out which asked about previous volunteering experience and why I wanted to be a part of the project. After that I was asked to meet a member of the volunteering team for a casual chat so I could learn more about the project and they could get to know me. In normal circumstances this would have been face to face however, we met over teams due to the pandemic. After that, I was invited to become a project leader and put in touch with the other people who I would be working with. We received full training which was split over two afternoons and then met again with the volunteering team to discuss plans for the project in the year ahead.

What skills have you learnt/developed?

I have learnt how to effectively work with others to organise lots of people. For each walk, the time table of the students involved has to work with the availability of the dogs and owners so matching people up can be difficult. However, as a team we have all learnt how to keep effective records so that all information is written down and nothing gets overlooked or forgotten. Another reason I wanted to become a project leader was so I could develop my communication skills, especially when communicating with strangers. Talking on the phone has always been a skill that I have particularly struggled with, especially when I don’t know the other person. However, this year I have had to speak with lots of people on the phone and I have found that each phone call has got less nerve-wracking.

What have you enjoyed the most?

I would say I have enjoyed meeting new people and getting more involved with the University. Before starting, I didn’t know any of the other project leaders so getting to know them has been really nice and we have worked well together to keep the project going through the pandemic. Also, having the opportunity to talk to people in the local community and at the university has helped me feel more settled living in Chester and away from home. We have had some fantastic feedback from owners over the last year and knowing we are making a difference to these people and their dog is really rewarding. Our Instagram is full to the brim of happy dogs on their walks with volunteers and I’m really proud of the project and everyone involved.

What would you say to anyone thinking of becoming a project leader?

I would say just go for it! It’s fine if you don’t already have the skills as you can learn while doing it. Especially for the newer projects, theres a lot of trial and error to find what works so everyone is learning as they go. It’s important to put yourself out there and try new things while at university as it allows you to gain valuable experience which is going to be really helpful when applying for jobs after graduation.




19th October 2020

Volunteering & the Economy – How to Help when Facing an Uncertain Financial Landscape

Amy Butt, Mentoring Administrative Assistant



More than ever, we are aware of the political, social and economic landscape we currently live in. With Covid-19 dominating the news, we are reminded daily of the effects of the pandemic, and the long-lasting impacts we are likely to face for years to come. With the world continuously changing and people facing the implications of a “new normal”, we begin to consider the support services that we may need through these challenging times; but what if the charitable organisations we look to are also finding their own way through these testing times?

Whilst the act of volunteering itself is free, and hugely beneficial to voluntary organisations, there are hidden costs in retaining volunteers – for example, reimbursements of travel, providing training, or, more recently, providing PPE (where necessary). Taking on volunteers is therefore a necessity, but one that comes with restrictions; by having volunteers there is less pressure on those who work in the charity sector (as well as the ability to reach out to a wider community), but there are also limitations on how many volunteers can be accepted because of economic strains. With this comes the challenge of being able to deliver the operations of the organisation with less staffing (both paid and volunteers) during a time when the charity is needed now more than ever. A recent example of how an organisation has retained tradition, whilst also adapting to the restrictions the voluntary world is currently facing, is the Macmillan Coffee Morning. Following the stance that “nothing stops a coffee morning”, Macmillan managed to continue its annual event by asking fundraisers to distribute baked goods through a cake-away or delivery service; raising funds by raising a mug from the comfort of your own home[1]. By using an extremely popular, ever-recognisable event, Macmillan has been able to show others how organisations can still bring people together, and advocate for their cause in a fun, yet similar way.

There is also the question of whether economic strains effect the behaviours of society and its response to volunteering. A way to answer this is to look at societal responses to economic crises in the past; namely the global recession of 2008. The London School of Economics (LSE) noted how England and Wales suffered from a ‘social recession’ as ‘formal volunteering declined sharply by 6% to its lowest level since 2001’ during the 2008-2011 period[2]. The most likely explanation for this was that the majority of individuals were facing economic hardships, and therefore saw a shift in their priorities – how could they spend time getting involved in other initiatives when they themselves needed to focus on sourcing much needed resources?

So how do charities overcome the trend of people needing more support when they themselves face less income and resources? Charities themselves need to be financially healthy in order to continue providing for those they aim to help, and so find themselves facing a difficult situation. One solution, which we have seen countless times since covid-19 emerged, is the support of the general public; particularly in the form of donations from those who can afford to help where they can. The most famous example of this came back in March 2020, as the nation came together to raise funds for Captain Tom’s NHS fundraiser. Other examples include the most recent version of the London Marathon (that saw people participate against all odds), and the University community coming together to raise funds for Chester Zoo back in June 2020 (helping the local charity as it was facing its biggest financial crisis in its 89 year history). Both the NHS and Chester Zoo Fundraiser saw people come together under a shared interest – a reactionary response to a crisis close to the heart of communities on a national and local scale. These examples also suggest that there are opportunities for charities to survive through the generosity of everyday people – but with so many charitable organisations out there, what determines which charities receive this attention? Harking back to the reactionary nature people have displayed, it looks like the answer comes in the form of two factors; the organisations that are most needed in a specific crisis (such as the NHS during a health crisis and Chester Zoo facing a financial crisis), and those that already have an established, far-reaching event (such as the Macmillan Coffee Morning and London Marathon – which, admittedly, raises funds for a number of charities).

This is in no way a criticism though; the generosity of the public when they themselves are experiencing difficulties is commendable, and it is thanks to this kindness that organisations can continue their operations despite hardships. This is also not to say that donations are the only way people can help organisations – there is still a call for volunteers and donations (besides monetary means) no matter what the social and economic state may be. It is through even the smallest of actions that individuals can make the biggest change and enable the support that so many want to offer to continue. There are also benefits of voluntary opportunities continuing through economic changes from an individual perspective; namely helping people gain much needed experience to develop and enhance their personal and professional skills. Volunteering not only allows you to help a cause you are passionate about, but it also helps you expand your network and put your skills into practice whilst also sharpening them. Volunteering is a great way to prove yourself, determine what your strengths are, and continuously widen your network.

So, whilst the economy directly effects the functions of organisations and, in turn, opportunities and volunteers, it also helps those who involve themselves with charitable initiatives to truly reflect and appreciate the opportunities they can still offer. When considering a charity’s relationship to the local and national economy, it helps us to view the prospects and support these organisations put on offer, despite the challenges they may face, in a new appreciative light. Volunteering during an economic and social crisis may be challenging, but it can also be rewarding - not only for your yourself, but for a network of people; including those you know, or even a complete stranger who just needs a helping hand. Thinking of the ever-changing world, and with the Christmas season slowly, but surely approaching, the Volunteering and Mentoring Team themselves are considering how to retain tradition, whilst also accommodating to the necessary changes. With this comes an exciting prospect; the delivery of the University’s first-ever ’12 Days of Kindness’. The University’s first-ever virtual ‘Do Good, Feel Good Festival’ and virtual Chester Zoo Fundraiser shows that this vision is not only possible, but has the potential to be successful – as the University community has shown time and time again to have the strength and compassion to come together and support others.




[2] Laurence, James. “The UK experienced a sharp drop in volunteering behaviour following the Great Recession”, The British Politics and Policy Blog for London School of Economics (LSE), August 16th  2015, https://blogs.lse.ac.uk/politicsandpolicy/drop-in-volunteering-post-recession/.



10th July 2020
Volunteering and Gaining Employment
Abbie Johns, Volunteer Administrator


“You are an employer of one of the largest organisations in the UK. An organisation that each year recruits only the very best graduates as employees. You have 2 CVs in front of you: in terms of grades, they are more or less identical candidates, but one of them has volunteered; they have developed skills, experience and networks that can help them as an employee.”

Which one would you choose?

Well, “90% of employers said that volunteering can have a positive effect on career progression” (V, 2008).

Volunteering can have so many benefits as an extra-curricular activity for both yourself and the community you volunteer in. Volunteering has been routinely advocated by the UK government as a key mechanism to secure employment. Given the current economy, and the current job market, this has never been more important.

Volunteering can offer participants the chance to develop new skills, extend networks, build CV’s and gain experience in areas new or important to them.

The area in which one chooses to volunteer doesn’t necessarily have to be directly related to their career aspirations. If, for example, a student wanted to work in the Youth sector after graduating, experience within this field would be beneficial, but volunteering in other areas could also develop their transferable employment skills. Volunteering in any area can build softer skills such as team work and communication; skills which are often viewed as important in the development of “work attitudes and behaviours” when employers are looking to recruit. Employers place great value on the skills that volunteering can enhance – such as teamwork, confidence and self-motivation – and graduates who highlight any voluntary work they have done will give themselves an edge over other candidates. It is important to volunteer in an area important or passionate to you, as it will make it easier to discuss in a CV or interview.

Those who hide their volunteering under a bushel risk missing out on the best jobs, as employers change the way they recruit too. As the competition for top talent grows, employers are increasingly moving away from recruiting for specific jobs, and instead seeking individuals with the relevant passion and enthusiasm that align with their company culture. So, for employers the real value of volunteering lies not just in the simple fact of having done voluntary work, but in the skills and traits that it helps to develop.

Regular volunteering (weekly or monthly) can benefit employment as this shows a commitment to a cause. It is crucial, however, that regular volunteering does not impact on studies. This is why we encourage students to think about volunteering when they first join university and inspire them to volunteer during University vacation periods. Often regular volunteering will affect the role and responsibilities given by a voluntary organisation. Employers have stated the level of responsibility given to a volunteer is highly rated, as this is often believed to be conducive of a higher quality experience.

Through our website we encourage students who are volunteering to record their volunteering hours. Although, employers are often looking for the quality of a volunteering experience gained rather than how many hours of volunteering have been achieved, the hours accumulated are still widely recognised to be an important indication of a student’s commitment. This is why we have selected volunteering hours as a marker for our UCV Awards system.

We also encourage students to record the skills they have developed through their volunteering on our website, which can be downloaded when they graduate and use towards our UCV Awards. 

We also offer our UCV (University of Chester Volunteering) awards system. This has been designed to not only offer students the chance to evaluate their skills and reflect on the impact of their volunteering at each level, but to also give them the opportunity to receive University of Chester accreditation for their volunteering (by listed on an undergraduate Higher Education Achievement Record (HEAR) and certification). Employers rated the ability to articulate the skills and experiences gained from volunteering as the most important aspect of volunteering. The UCV Awards are designed with this in mind.

The University of Chester’s Careers and Employability Team recognises the importance of volunteering and employability. The UCV Awards feature as points towards the Chester Difference Award; an award the Careers Team have developed to recognise various activities students can take part in whilst studying at the University of Chester to improve their employability. Results have shown that 98% of students became more employable through achieving this award.

It is important to remember that, although employability is a major benefit of volunteering, there are other advantages that can be gained through volunteering which are of major importance too; the biggest one is improving wellbeing, whether this is through meeting new people, getting involved in a new activity, building confidence, or just through the satisfaction of doing good – all are equally as important, and can benefit employability in a different way. 

When writing a CV or application make sure you don’t underestimate your volunteering and the skills you have earned. If you need advice on this, the University’s Careers and Employability Team can help you further. When applying for jobs in the future, don’t forget to mention your volunteering experience!

Remember, if you haven’t volunteered yet, maybe it’s time to do something great – for you, your community, and your career.